‘Digital Eavesdropping’: The Consumer Goods Giant Looks to Exploit Vaseline’s Viral TikTok Trend.
First identified more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline could hardly be considered an clear candidate for social media algorithms.
However, its rise as a popular subject on TikTok has placed it at the forefront of an promotional upheaval, where major corporations are allocating substantial funds to content creators and putting fewer resources into promoting products in legacy broadcasters.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Now, a flood of content from users have documented the product’s widespread use in “everyday tips”.
It has been touted as a solution for polishing footwear or extending perfume longevity, along with a cure for noisy doorways. Users have even applied it to stop the scourge of snack dust adhering to hands.
Leveraging the Buzz
Detecting the product’s new life online, marketers at Unilever boosted the tips by tasking their in-house experts with verification and letting the content creators in on the results.
Claims that Vaseline reduced the burn from hot food on the lips were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Suggestions it could whiten teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. Yet this viral episode has helped convince executives to ramp up funding for content creators.
This monitoring of online platforms to guide corporate planning has been dubbed “social listening”. Unilever's CEO, freshly instated, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without killing the party” was crucial.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Now it’s many conversations, diverse communities. Changes in digital feeds means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by users, talked about by other people, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The approach indicates seismic changes taking place in media consumption, with Gen Z and millennial audiences allocating more attention to digital networks than television, magazines or radio.
This change is evidenced by falling revenues for TV and print advertising. Across Britain, advertising income for primary networks have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
This further signifies a media convergence as large companies almost become production houses themselves, collaborating with a multitude of digital creators to promote their goods.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over large-scale legacy ad buys, which also permits simpler message refinement to test effectiveness.
The approach is growing. Advertising spending on influencer marketing is rising at quadruple the rate than the broader media sector. In the US, it has increased by over 100% since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Despite the huge changes, executives said they believed television commercials still played a key part to play, as broadcasters retained the power to frame public debate.
The executive noted: “Among the most effective advertising investments is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”